Shipping policy

Order Confirmation Process

After placing an order with Tiora, you will receive a confirmation message via WhatsApp or a phone call to your active phone number provided during checkout. This confirmation step is 'Mandatory' to process your order.

Important: If your order is not confirmed by responding to our WhatsApp message or if our confirmation call is not answered, your order will be automatically cancelled within [timeframe - e.g., 24 hours].

Shipping Information

• Processing Time: Orders are processed within (2-3) business days after confirmation
• Delivery Areas: We deliver to (All Over Pakistan)
• Delivery Time: Standard delivery takes [3-7] business days after confirmation
  

Failed Delivery Policy

Once your order is out for delivery and fails to be received by the customer, you will need to contact us immediately at:

• Email: tioraorganics@gmail.com
• WhatsApp: +923390005040
  

We will arrange to redirect your order to you again at no additional cost after the first failed delivery attempt.

Important Note: If your order fails to be received by the customer 2 times, a third delivery attempt will require the customer to pay additional delivery charges of PKR 200-300 to cover the extra logistics costs.

Order Tracking

Once your order is confirmed and shipped, you will receive tracking information via WhatsApp or SMS to monitor your package's progress.

Contact Information

For any shipping-related queries, please contact us at:

• WhatsApp: +923390005040
• Email: tioraorganics@gmail.com

Note: Please ensure your contact information is accurate and up-to-date to avoid order cancellations due to failed confirmation attempts.